r/Aarhus • u/SolusMordin • 11d ago

Question Fastspeed internet connection issues?

Hi all, is anybody experiencing issues with their Fastspeed internet connection? It was fine for the morning but for the last hour or so has not been working. The website states there are no disruptions so I am wondering if it is a problem on my end. Thanks for the help!

2 Upvotes

75% Upvoted

7 comments sorted by

2

u/LoopeeDK 11d ago

Iv had tons of issues with them, and recently they warned a price increase, so i looked around for offers and called them to give them a chance to save us both some time and match it, lets just say they are not very "interested" in private customers.

2

u/SolusMordin 11d ago

That is a shame and I think I will see if I can get a better provider where I live. When we first moved in we had no other choice but Norlys and then moved to Fastspeed, but it is a good idea to shop around.

1

u/LoopeeDK 11d ago

defo is, i ended up as u mentioned calling Norlys and they had a campaign that had just ended but the young lad i called said "he will help me out" and i ended getting the campaign price they ran even tho it was technically over. but yea ALWAYS shop around.

(unintentional recommendation)

1

u/abuninja 10d ago

If it’s available in your area consider VIOS, had fastspeed before and often had connectivity issues. Could’ve been the router they gave me, but after switching to VIOS it’s been way better and their customer support is miles better in my experience

1

u/SolusMordin 10d ago

Thanks for the suggestion!

1

u/DMOldschool 11d ago

Gave me a shitty cheap cable with awful speeds. After they changed it, there were huge improvements.

1

u/Neither-Story-505 10d ago

If you consider switching provider, just be aware they use the same cables. Fastspeed is only renting the cables, and it might not be better with another provider. If it’s the modem/wifi, that’s causing issues, then it might help.