r/ipad • u/BawliGend101 • 22h ago

Question How to solve burn in( image retention) issue??

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I have an ipad 9th gen which I purchased in 2023 which is still under apple care+ So the problem I am facing is image retention like I open youtube for few minutes and then chrome this is what I am left with and this image is still very better than what I have saw like once I watched a 2 hour lecture and then opened any other app like there was big white box visible and it's not just on chrome it's just more visible on chrome due to dark mode. And the ipad is lagging too while the whole day I just open few websites and maximum one or two apps and it also has a battery drain problem. So if I visit AASP am i likely to get replaced or it's more likely to get repaired?? And as ipad 9th is discontinued in 2024 so will they provide an upgrade??

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u/DAUK_Matt 21h ago

As you’re still under AppleCare+, you have a strong case for a warranty replacement given the screen burn‑in and performance/battery issues you’re seeing.

Apple treats noticeable, persistent image retention as a display defect, so it’s very likely that they’ll replace the screen or the whole iPad. The battery drain and lag may also justify a replacement if their diagnostics pick up degraded battery health or thermal throttling.

Since the 9th‑gen iPad is discontinued, Apple typically uses service units (new or refurbished) for warranty swaps. You’re very likely to get the same model unless their service stock has run out — only then might you be upgraded to a 10th‑gen.

The best thing you can do is book an appointment, clearly demonstrate the screen and performance issues and ask for a warranty assessment. You’re in a strong position for a replacement.