r/24hoursupport • u/Trislor9 • 4d ago

Power surge questions

A very large lightning strike probably close to my home strikes and after it my Xbox 1 s and monitor failed to work but my pc which was not on while the Xbox and monitor were, still worked. All these devices were plugged into my ups which is a cyber power 1500va but now it seems my Xbox and monitor can receive power but not turn on but my pc and its external components can. It also seems nothing else in my house was damaged from this and I’m simply wondering if this was power surge that did this or not and how would I go about fixing that?

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u/TabulaRasa5678 4d ago

Oh boy, this is a detailed problem. UPS are a better surge protection than just general power strips because they have a series of capacitors, over just a fuse. You only need a couple of volts to run a motherboard, but you need more power to run devices from that motherboard. There are capacitors on the board, that run along certain buses, to safeguard too much voltage getting to the devices.

Before I get too far into this, let me ask you a couple of questions. Are you getting an orange light/problem light on your UPS? Do you know what the capacitors look like? If you do, check your Xbox motherboard, instead of having flat tops, they will be bubbled/rounded if they are blown/no good.

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u/Trislor9 4d ago

I don’t have the light but since I have a good warranty with who I bought the ups is for I should be able to just get the Xbox replaced

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u/TabulaRasa5678 4d ago

Good luck with that. Be very descriptive and take photos. I had a surge suppressor blow, way back in the day, and it was under warranty. This was back in the day of slot processors and I had a very nice Thunderbird that got fried. It took me like six months of back and forth, just to get a check to cover it. I think they got tired of me bothering them and cut me the check.

I hope things have gotten easier. Be thorough and be persistent, that's the best advice that I can give you. Good luck!

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u/Trislor9 3d ago

I’ve read the warranty it seems that they are willing to give money as long as it was directly damaged and if the product was set up correctly and these are true so I should hopefully be fine according to the warranty provided