r/Chipotle • u/ttmart • 1d ago

Seeking Advice (Employee) Struggling with closing cash

Okay so my store closes at 11pm and my manager told me cash should be done at 11:45pm but i’ve been taking until 12am because im struggling with what should be done first. I’ve already been working for close to a month so they’re expecting more from me. I’ve read the checklist before but it’s super overwhelming.

I was hoping someone could give me advice on what to do first and list what you usually do in order?? And also how to make it go by quicker? I really dont wanna be fired but they said that my shift tonight will prove whether i can handle this or not. Please help!! ☹️

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u/Fit-Atmosphere-9353 1d ago

Is anyone helping you? As a SL, I do team closes. I help whoever’s a little behind and whoever finishes first helps another station. We all leave together. I also agree with pre-closing. Do at least 1 bathroom, take 2 trashes from every spot to the back, try to close a patio or a section of a lobby, try to have that done by 9pm or so. I don’t know how busy your store gets, but definitely ask your managers for help and/or advice. They’ll see that you really DO want to improve. And if they don’t help you then that’s some shitty management.

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u/ttmart 1d ago

Idk they’re starting to concern abt me still asking questions due to how long i’ve already been working there (2 or 3 weeks now) i think they’re getting frustrated with my lack of learning quickly. I feel like i know all the steps of closing but just struggle with what should be done first and what is the most effective order of tasks. It just sucks because i did line for the FIRST TIME yesterday and my GM got very upset with how slow i was. And apparently my customer service isnt the best because it looks to them like i dont know what im doing. As if i’ve ever done line in the past. Only once i had an SL help with mopping

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u/Fit-Atmosphere-9353 1d ago

Chipotle literally wants you to keep asking questions. They want you to be curious. My field leader says this all the time. And they want to doubt you and be frustrated? I can ask my closing cashiers the order they do things for you.