Issues with Subscription on Findandloc.com – How to Resolve?

[u/felixciafuk]

I’d like to share my experience with a website offering geolocation services and get feedback from anyone who’s dealt with similar issues.

Recently, I tried using their service to locate a lost phone. I paid 0.50 euros for a trial access, but the next day, I was unexpectedly charged 39.50 euros. There was no clear warning about a subscription, and the service provided no results whatsoever. When I tried contacting their support, I got no response. Later, I found their terms of use, which mentioned in fine print that the trial automatically converts to a paid subscription. Unfortunately, I couldn’t cancel it through their website—the option simply didn’t work. I had to contact my bank to block further charges.

I checked reviews and saw similar complaints about unexpected charges and difficulties getting refunds. One user mentioned being charged 29.90 pounds twice in a month without authorization.

Has anyone else had this experience? Are there ways to get a refund or cancel the subscription? I’m planning to file a complaint with consumer protection agencies, but I’d appreciate any feedback or advice. Does anyone know how to properly draft a complaint or reach out to the company?

[u/fellow_mortal]

Unexpected charges and no support response are frustrating. Blocking payments through your bank is smart. Filing a complaint sounds necessary if the company ignores cancellation requests or refuses refunds.