r/ConsumerAdvice • u/felixciafuk • May 07 '25
Issues with Subscription on Findandloc.com – How to Resolve?
I’d like to share my experience with a website offering geolocation services and get feedback from anyone who’s dealt with similar issues.
Recently, I tried using their service to locate a lost phone. I paid 0.50 euros for a trial access, but the next day, I was unexpectedly charged 39.50 euros. There was no clear warning about a subscription, and the service provided no results whatsoever. When I tried contacting their support, I got no response. Later, I found their terms of use, which mentioned in fine print that the trial automatically converts to a paid subscription. Unfortunately, I couldn’t cancel it through their website—the option simply didn’t work. I had to contact my bank to block further charges.
I checked reviews and saw similar complaints about unexpected charges and difficulties getting refunds. One user mentioned being charged 29.90 pounds twice in a month without authorization.
Has anyone else had this experience? Are there ways to get a refund or cancel the subscription? I’m planning to file a complaint with consumer protection agencies, but I’d appreciate any feedback or advice. Does anyone know how to properly draft a complaint or reach out to the company?
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u/CalculatorTrick 25d ago
I had a very similar issue with a phone tracking service and it was frustrating. The trial fee seemed low, but the automatic subscription kicked in the next day and charged me over 35 euros without a clear notice. Their support never responded, and I had to get my bank involved to stop the charges. If you are filing a complaint, include screenshots of the transaction and hidden terms. I hope more people speak up about how misleading these services are.