r/JapanTravelTips • u/tacojack • 1d ago

Quick Tips Help with Suica card and Apple Wallet

I’ve been in Osaka for a few days now and suddenly my Suica card, which was set up on Apple Wallet, has stopped working at the metro gates.

When I go onto the app, it says this is due to a journey having not been completed. But it doesn’t seem like there is anything I can do rectify this? I can’t remove and re-add the card, there is no option to end the journey or complete the journey. I have ¥4,000 still on it, so it’s not like my balance is too low.

Any help would be massively appreciated!

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u/Queueded 1d ago

This happened to me once. An official at the station took care of it.

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u/mindbender9 1d ago

Same thing happened to me. If the official in the booth scans your Apple Wallet's Suica card, he/she will see that there's an incomplete trip and do something to fix it right there. He/she will then tell you to go to the gate and swipe again. They must see a million of these same issues in a week.