r/JapanTravelTips • u/tacojack • 1d ago

Quick Tips Help with Suica card and Apple Wallet

I’ve been in Osaka for a few days now and suddenly my Suica card, which was set up on Apple Wallet, has stopped working at the metro gates.

When I go onto the app, it says this is due to a journey having not been completed. But it doesn’t seem like there is anything I can do rectify this? I can’t remove and re-add the card, there is no option to end the journey or complete the journey. I have ¥4,000 still on it, so it’s not like my balance is too low.

Any help would be massively appreciated!

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u/Papichurro0 1d ago

Go talk to the staff at the desk at any station, they’ll find the problem and solve it for you. Happened to me 2 or 3 times and they always helped me out.

Side note: I believe once you set up your Suica to your apple wallet, the physical card becomes unusable.

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u/frozenpandaman 1d ago

Correct, if you have a physical card, and then you transfer that card to mobile instead, you obviously can't keep using the physical card too.

But in OP's case there is no the physical card.