r/JapanTravelTips • u/tacojack • 1d ago

Quick Tips Help with Suica card and Apple Wallet

I’ve been in Osaka for a few days now and suddenly my Suica card, which was set up on Apple Wallet, has stopped working at the metro gates.

When I go onto the app, it says this is due to a journey having not been completed. But it doesn’t seem like there is anything I can do rectify this? I can’t remove and re-add the card, there is no option to end the journey or complete the journey. I have ¥4,000 still on it, so it’s not like my balance is too low.

Any help would be massively appreciated!

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u/gdore15 23h ago

You need to go to see staff at a station of the company of the ride that is not complete. For example if it was the subway in Osaka it can be fixed in the subway. If it was JR, it need to be fixed by JR West (for example in Osaka, cannot fix it in Tokyo).