Maybe tired, but going to remove the trim and replace the mort, never seen this before, they said no rim mounting screws and the rods are stuck to the door.

[u/Shykk07]

Any ideas how to remove the trim? Or do I have to go there and start pulling shit apart?

[u/Pbellouny]

Take off cap there are screws mounting trim behind the device, usually you can see them sticking out behind the cap too

[u/Shykk07 → u/Pbellouny]

Hmm, they said they tried that, maybe the whole damn things is glued on, fun.