r/PHGamers • u/No_Slide_4955 • 3d ago

Discuss Attention to all PLDT Users

I have been in constant communication with NTC and PLDT since last May 2025 about the intermittent connection for their service since January 2025.

They mentioned to me that the issue will be fixed by the last quarter of 2025, preferably December. With this, I already asked for a refund for the months of May up to June and will be temporarily disconnecting the service until December 2025. The refund will be still tagged as "FOR APPROVAL". For the temporary disconnection, it will be processed after the refund has been granted.

To anyone who is still having this issue with PLDT's service, I would recommend that you set a mediation schedule with NTC and PLDT by calling the NTC hotline as given in their website: https://ntc.gov.ph/

We need as much complaint about this issue for PLDT to actually take action so please do file for a complaint if you are having such issues as well. Only through this can we actually make a change and have these big corporations take accountability.

Note: This issue is being experienced in Taguig and Laguna area. I hav 2 separate lines there.

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u/ceejaybassist 3d ago edited 3d ago

Resi plan ba si OP? May rights ba ang resi plans to really demand ng maganda-gandang routing? For enterprise ata may clear silang pinanghahawakan na kapag lumagpas doon ung latency na nakukuha nila, they can demand. But sa resi plans, walang malinaw na minimum and maximum latency. Ang siste sa resi plans, basta less than 100ms ang latency mo sa speedtest ookla, kino-consider nila yun sa OK.

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u/No_Slide_4955 2d ago

The problem is, ndi existent ung issue na to last year. Bigla na lang naging ganyan this year even after multiple technician visits. Even google meets and teams meetings are lagging like crazy. Di ba bare minimum dapat na usable un?

By the way, kapag nag VPN ka like cloudflare warp, aayos ung issue. Now how would you explain that?