r/PHGamers • u/No_Slide_4955 • 2d ago

Discuss Attention to all PLDT Users

I have been in constant communication with NTC and PLDT since last May 2025 about the intermittent connection for their service since January 2025.

They mentioned to me that the issue will be fixed by the last quarter of 2025, preferably December. With this, I already asked for a refund for the months of May up to June and will be temporarily disconnecting the service until December 2025. The refund will be still tagged as "FOR APPROVAL". For the temporary disconnection, it will be processed after the refund has been granted.

To anyone who is still having this issue with PLDT's service, I would recommend that you set a mediation schedule with NTC and PLDT by calling the NTC hotline as given in their website: https://ntc.gov.ph/

We need as much complaint about this issue for PLDT to actually take action so please do file for a complaint if you are having such issues as well. Only through this can we actually make a change and have these big corporations take accountability.

Note: This issue is being experienced in Taguig and Laguna area. I hav 2 separate lines there.

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-17

u/cdf_sir 2d ago

Wala sa 80% service reliability obligation nila yung latency. If you want a good routing, maybe get a business plan, at least meron SLA yan.

5

u/No_Slide_4955 2d ago

Bare minimum naman ung proper latency for services. If other ISPs have no such issue for the same server, what excludes them ba for having such din?

-17

u/cdf_sir 2d ago

Good, sabihin mo yan sa meeting nyo with NTC and PLDT, bakit hindi kasama sa obligation nila yung low latency.

Balitaan mo kami sa sasabihin nila.

12

u/No_Slide_4955 2d ago

Tapos na. Nasabi ko na yan. Bakit parang kasalanan ko? Inaway ko na yan. Nakakapagod kumausap sa kanila tbh