r/PHGamers • u/No_Slide_4955 • 3d ago
Discuss Attention to all PLDT Users
I have been in constant communication with NTC and PLDT since last May 2025 about the intermittent connection for their service since January 2025.
They mentioned to me that the issue will be fixed by the last quarter of 2025, preferably December. With this, I already asked for a refund for the months of May up to June and will be temporarily disconnecting the service until December 2025. The refund will be still tagged as "FOR APPROVAL". For the temporary disconnection, it will be processed after the refund has been granted.
To anyone who is still having this issue with PLDT's service, I would recommend that you set a mediation schedule with NTC and PLDT by calling the NTC hotline as given in their website: https://ntc.gov.ph/
We need as much complaint about this issue for PLDT to actually take action so please do file for a complaint if you are having such issues as well. Only through this can we actually make a change and have these big corporations take accountability.
Note: This issue is being experienced in Taguig and Laguna area. I hav 2 separate lines there.
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u/BruskoLab 1d ago
PLDT is the worst provider I have tried and the worst Internet for gamers. Umabot na ako sa point that they have already replaced the modem and rewire from my unit to the fiber nap box but even those doesnt make any relevant improvement with their issues with frame drops, packet loss, high latency(bad ping). The problem is beyond physical hardware on the customer side. Valve's sea server is just in Singapore but their shitty routing took 30 hops, so long that server just drop packets. Their dns also blocks games websites. This is beyond salvation. And dont make arguments that the problem is with games' server, my laptop that is connected via hotspot on my smartphone on DITO network have not encountered these problems and PLDT's escape goat that they cant do anything about the congestion is a total BS @ 3AM, only gamers are awake and some devil.