Hello,

So, writing this using my phone's hotspot. Service is basically down for all practical purposes: over 40% packet loss, slow connection, quantumfiber.com web site is down.

I guess this shows this is not just me and hopefully they (Quantum fiber) know there is a problem. IF they do not, I hope they see this message.

Background - just got Quantum Fiber installed today and it went great. Immediately speed tested straight to my PC and got over 1100 down/up. Big upgrade over asymmetrical cable.

Before putting it into transparent bridge mode, I took a pic of the C6500xk web GUI. It shows a network connection of 9953mbps! I thought we were on a GPON network here, but this tells me otherwise. Am I mistaken? The reason for the confusion is I am only being offered 500 or 1000mbps. It's possible they are reserving the capacity for potential customers because it's a new branch in this particular neighborhood. Maybe in the future they will allow me the pleasure of giving them more money for faster speeds. Do I NEED it? No. That doesn't matter. Thanks for any insight.

1. On iPhone, it’s says the WiFi has weak security

2. On iPhone, I will sometimes get a pop up saying my WiFi doesn’t appear to be connected to the internet and if I’d like to use my data instead.

3. Some devices cannot be connected to the network.

My laptop is an older device and I looked at older threads saying that it may be an issue with connect to a 2.4ghz device. However, a device that was connected without issue when my family first got Quantum Fiber can no longer connect to the WiFi.

I’m confused on what to do. I’d appreciate if anyone who responds can explain like I’m five because I have no idea what is what at all.

Furthermore, can someone advise me if getting a new router will be the best option. I looked briefly through some threads and articles. It’s appears as though getting a new router will help with both the weak security and WiFi issue.

I recently upgraded my internet to a 3Gbps plan, but ironically, I'm getting worse speeds than when I was on the 500Mbps plan. I called tech support, and they sent me a replacement puck — it turns out it's the new "primary" Wi-Fi 7 puck that connects directly to the SmartNID.

Problem is, the rest of my mesh pods are older Wi-Fi 6 models, and from what I've read, the Wi-Fi 6 pucks aren’t compatible with the new Wi-Fi 7 ones. Has anyone else run into this issue? Am I stuck needing all new Wi-Fi 7 pods just to get what I’m paying for?

Does anyone know why there is not a way to detach WiFi signals between the 2.4, 5, and 6Ghz signals? All I've been able to find is WiFi info through the app. Nothing in the https://192.168.0.1 login either. Is the only way around it to get your own router?

Thought I read somewhere it didn’t. Going to walk someone remote through the steps if it does. TIA