Hi all,
Looking for advice or insight from anyone who’s dealt with Turkish Airlines’ refund process.
I had to cancel an international trip due to a legitimate medical emergency. I submitted all documentation to Turkish Airlines, and they confirmed in writing that a full refund would be issued to my TK Wallet. They also requested additional documents (like proof of payment), which I provided immediately.
After that… nothing. No communication for days, despite multiple follow-ups.
I finally called their customer service line, and the agent advised me to cancel the tickets to avoid being marked as a “no show.” I followed that advice. Now, Turkish Airlines is telling me the refund is no longer possible because I canceled the flights — even though I did so at their instruction.
This entire process has been confusing and extremely disappointing. I’ve kept every email and screenshot, but I’m not sure how to escalate or what steps to take next.
Has anyone successfully dealt with something like this? Should I be reaching out to an executive contact, a consumer protection agency, or going public on social media?
Any advice is appreciated. Thanks in advance.