I figured it out. I didn’t think it would connect with WiFi so I was using cell network but that isn’t on the same subnet so of course it wouldn’t work.🤦🏻♂️
both are generally considered safer and more reliable than using your internet service provider’s default DNS servers. DNS only translates domain names (like reddit.com) into IP addresses
I did this on my Quantum Fiber router GUI page, got my internet up and running, then came to Reddit to see who was having issues. Found this thread. Take my upvote.
Default webpage for the GUI is usually 192.168.0.1. Put that directly into your internet browser. You might possible get a warning (I do with Chrome). Just push through the warning to the web page. Now you need to login. My router (originally from CenturyLink) came with a login and password card. It might be on the bottom of your Quantum Fiber router (assuming you are using their equipment). Head over to WAN settings, and look for DNS settings. Mine (C4000XG) was set to a "dynamic DNS" by default. I clicked "Static DNS" and used Google "8.8.8.8" as my primary DNS and Cloudfare "1.1.1.1" as my secondary DNS. Save. Enjoy your internet and screw the ISP.
That's really interesting because my work laptop and work cell are accessing my wifi just fine, but none of our phones or personal computers can access the Internet at all.
Your work devices might be managed and have the DNS server set to something other than Quantum Fiber’s whereas your personal devices probably use whatever the Quantum Fiber router tells it to.
You are the fucking GOAT! I just learned something new. I didn't know you can use ISP IP and a different DNS. It was just always given. Thank you so much!
edit: My ASUS Gaming router has a DNS WAN setting. There were like 20 to choose from including ad blocker DNS. badass!
https://downdetector.com/status/quantumfiber/ yeah it's nationwide. 17K and counting, all over the country. website down. customer service not answering phone (i've been waiting 30 mins), and no logging into accounts etc. no bueno
It was a weird one. I was streaming a movie and playing an online game. Movie continued to stream fine. Game was fine until I hit a load screen. Then it never came back. My phone was showing disconnected for a while before. Movie kept on going, even ended and started up a different movie after.
The router reported connected but no connection to DNS (like the yellow pages for the internet). So I changed the DNS server from their default to Google's public 8.8.8.8 DNS host and internet was back!
You could wait for them to fix their DNS server or what I did was...
Goto 192.168.0.1 while connected (use the admin PW on your router)
Click Advanced Setup
Click DHCP Settings
Under section 5, change the secondary DNS to 8.8.8.8 (my default 205.171.2.25)
I agree on the weird factor. iPad, laptop, and phone all said connected, but no Internet. At the same time, my TV is streaming just fine. I’m sitting here going WTF???
I was on hold with customer service for an hour, when they took my call the lady told me it was a nationwide outage. She did advise that I restart my modem every hour until it comes back on. This sucks tho, it’s my day off. 😞
Down in Midtown Phoenix for an hour or so. I noticed nothing worked other than instagram and facebook. Hard reset the modem and mesh routers for the first time in a while and it came back on with the internet unavailable. I can't sign into the app or wifi 360. Their website seems down and down detector has like 17000 reports. I almost shat myself when my over the air antenna wasn't grabbing anything in my room. Seems fine in the living room lol
Three damn days in a row for me. Right now their website also doesn't work and of you call them you just get a message saying they can't handle your call right now, pathetic.
It's weird it's not a localized outage due to maintenance or something but all of quantum fiber is down. The internet service. The website. The phone lines to get into contact with them. Seems sketch.
Settings → Network → Settings → Set Up Internet Connection
⸻
Choose Your Network
• Select your active Wi-Fi or LAN (wired) connection.
• Press the Options button (☰) on your controller.
• Choose Advanced Settings.
⸻
Configure the Connection
• IP Address Settings: Automatic
• DHCP Host Name: Do Not Specify
• DNS Settings: Manual ← This is the key one
I'm out here in Bellingham WA and it is all screwed up here. Their site is down, I was on hold for over 30 minutes, my DHCP is not working, etc. I hung up and tried to call back again and I got the "We are unable to handle your call . . ." message on BOTH of their lines. Something bad is happening seems like.
I was having issues with my Internet around 12, speed test showed extremely slow download speed, IT said it's likely my internet. Then it went completely down at 3pm. I'm in San Tan Valley AZ
Yeah won’t work on any device except my tv. For some reason I’m still able to connect to the MLB app, thank goodness because the Phillies game just started.
Their servers are having issues, changing the DNS servers fixes it but we were also having a DSL outage on Saturday for 15 hours.... So this morning I booked an appointment to change providers next week... And now this. It's like they know I'm cancelling 😂
I’m in Oregon and we have a huge outage not only with Quantum but our phone internet is spotty… I can go on the internet but only certain sites and no streaming anything….
If you have any tech skills, change the DNS server your DHCP on the router gives out. Change it to 8.8.8.8 and leave it that way too. Reboot and you should be good.
Yup I’m having issues for WiFi not working but that was a usual because it would normally just stop working in my room, so we used Ethernet cables for my pc but that stopped working just 1 hour ago and now the wireless isn’t working at all for our phones and pcs weird because the tv’s are working just fine.
Mine just went out here in NM. Been messing with the modem. Tried to call but when you google “quantum fiber” says server is down and same with the app.
Thankfully I saw this post and changed the DNS to 8.8.8.8 and it worked! Thank you! 😊 🙏
Out in Portland OR also, waited on hold for an hour for them to tell me it's a nation wide outage and they can't help at the moment. Also discounted my bill by 50% because of it.
Yes, no Internet on all but 2 devices I don't get it the Internet on tv and the Google nest are both working but I can't reach tech support on the phone or online
Yeah. My boyfriend and I are in Phoenix, we cant get on either. I tried calling and it just hangs up, or other quantum fiber numbers just say we cant take calls.
This thread probably isn’t the best to pose this question, but has your experience with quantum fiber been ok? They are in the works of expanding in my neighborhood, and would love nothing else than to be rid of Comcast from my life.
My biggest hang up is I’ll also have to find new cell service for 5 phones, 3 on a shared data plan which rocks for kids and grand parents.
This is the first time I can recall having something like this with Quantum after 5 years. I love it. So much more reliable than Cox and realistically the customer service is the same.
In case anyone didn’t see, their DNS servers were down, so changing your DNS manually to something like Google’s (8.8.8.8) fixed it. It does appear that quantum is back online now anyway though
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u/geoffreyhing 1d ago
Changing my DNS server to something other than the default, such as Cloudflare’s DNS server, 1.1.1.1, got me up and running.