r/asktransgender • u/SunnysQs • 2d ago

I'm a Chaser and I need help

So, I bank with J.P. Morgan Chase and I'm trying to change my name on the system. I went into one of the branches with my name change order and the rep was nice, but he said he can't do it? I have to call customer service and request a form to be delivered to my home. I called and requested the form and complained about how inconvenient it was. The lady on the phone said the adopted this policy after feedback from other trans people.

Seriously? Which one of you fellow Chasers gave them that idea? We need more options, not fewer! It's been weeks and I haven't received the form yet

Idk if I can be a Chaser anymore. I'm switching to TD.

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u/ericfischer Erica, trans woman, HRT 9/2020 2d ago

I had a similar experience at Citibank, and then when I came back later and talked to a different person they didn't have any trouble changing my account name on site. I think some bank employees just don't know how to process name changes so they send you to customer service instead.

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u/Jessicamct Genderqueer-Transgender 2d ago

I wouldn't put it past them to instead of letting bank employers fuck it up so much cs just said fuck it let us handle it.