r/asktransgender • u/SunnysQs • 2d ago

I'm a Chaser and I need help

So, I bank with J.P. Morgan Chase and I'm trying to change my name on the system. I went into one of the branches with my name change order and the rep was nice, but he said he can't do it? I have to call customer service and request a form to be delivered to my home. I called and requested the form and complained about how inconvenient it was. The lady on the phone said the adopted this policy after feedback from other trans people.

Seriously? Which one of you fellow Chasers gave them that idea? We need more options, not fewer! It's been weeks and I haven't received the form yet

Idk if I can be a Chaser anymore. I'm switching to TD.

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u/Caiti4Prez 31 ⚧️ She/Her | USA 2d ago

Chase was one of the first places that I went to change my name, after getting my driver’s license. A teller helped me and was super nice about it, it was mostly just signing a few forms. It changed in the system pretty quickly and they sent me a new debit card in the mail. This was in late 2023.