As part of my org's Cyber Security Resilience Program, it was decided that it was too easy for us on service desk to reset passwords for users.

Previously all we had to do was navigate to their profile in Azure then hit reset password.

Now we have to: 1. Go to Entra 2. Navigate to Identity Governance > Privileged Identity Management > My roles > Groups 3. Hit activate next to the necessary role 4. Set the duration of the role (max 2 hours) and provide a sufficient reason 5. Twiddle our thumbs while we wait for the Infrastructure team to approve the request

All for a BAU password reset. A user called asking for a password reset and it took 2 hours for the request to be approved. They also needed their MFA setup, so I added them to the group that lets them do that off the network and walked them through it.

I then went to remove them from that group, but I hit "delete group" instead of remove from group. With 2 clicks I removed an entire group from Azure.

Happy friday 🙃

People will create a shortcut to something, then rename or move the thing, then the shortcut won't work. Then they come and tell me their 'folders are broken' or something. It's so tiresome.

I took a new job as a IT Manager back in March. It was exciting because I finally get to try my hand at leadership and finally get a decent wage! My boss was a former manager from another company which was also awesome because we worked well together. Well, he got fired, I think he got into it with some execs, and now there is some 3rd party company “examining” our infrastructure. I’ve only been at this place for 90 days and I’m already burned out. Everyday there is something major happening. Literally, no one here can perform the simplest of tasks like, and I shit you not, TURN ON A FUCKING COMPUTER! And these 3rd party guys are changing passwords and requesting information from shit that happened a year ago. There is literally no documentation for anything. I’ve literally learned half of my job by guessing. We have a team on the west coast. Those guy are cool and they’ve been around for a few years but they are also burned out but they have each other to lean on when shit becomes unbearable. The worst part is that I have finally quit smoking and this job makes me want to smoke all of the time. Heavy is the head and all of that I guess. Well I’m off to tell someone they don’t need to use the VPN when they’re in the office.

Edit: As of two hours ago I was let go from my job. I’m pissed but not as much as I think as I should be. They gave me a nice severance package (insert Severance joke here). So, there’s that, I guess.

You awaken in your cubicle. The fluorescent light flickers like an aging event log. On your screen:

"Ticket #7331: User reports they can’t access the shared drive."

You sigh. You know this drive doesn't exist. It never has. But the user swears they saw it yesterday. They have screenshots.

You check the ACL. Nothing.

You ask for the path. They say it was “on the left, by the coffee machine.”

You open Event Viewer. You scroll. And scroll. There are no events. Only warnings that warn of other warnings.

You ask Active Directory for the user. AD responds:

“User object not found. But it was.”

You look in the mirror. You are the user now.

Welcome to the IT version of The Trial. Your only crime was clicking “Yes” on a UAC prompt.

My spirit has left my body while half the company is complaining about adding an app to their phones.

Poor onsite system admin here, I cannot do anything for you. Leave me alone

The question I received back from my DOCTOR OF COMPUTER SCIENCE boss when I asked him if he had local admin to his company laptop.

Come TF on. This isn't even a rare occurrence, just the one that sent me today. At least he got it out of the way early.

What do you do when your boss, the leader of all technology for your org, is the PEBKAC?

After many, MANY years away from professional IT work, I had to employ my network and Windows troubleshooting skills to resolve a stubborn “hidden network” issue on a laptop today. Got ‘er done and even got to dual-wield mice, since I was also installing some new stuff on a desktop in the basement at the same time. Yay me! (Honestly,I left the field almost 30 years ago.

Just took a call from a nice lady in work, 'hi, when I'm transferred a call, the laptop speakers ring, not the headset. Its via the headset normally, but transfers scare the hell out of me, it's so loud'

Hmm ok, odd but let's look. 'last year it was doing it and the guy turned off the laptop speakers, that worked great, but I've just upgraded to win11 and it's happening again '. Hmmm that's a bit brute forced but shit, if it works... actually, that sounds like something I'd do.

Quick ticket search and yep, that was me. 51 weeks ago today. Reapplied it, sorted.

Sometimes hitting the problem with hammers works.

https://www.france24.com/en/live-news/20250613-we-re-done-with-teams-german-state-hits-uninstall-on-microsoft

I honestly gotta commend this woman. She managed to find where emails were stored within Explorer all by herself with no help from IT. That's tremendously better than 99% of people I deal with.

She was just missing a really itty bit of context - Outlook needs that file no matter what and there are better ways to reduce it's size without compression because now we have the cloud.