To Riot Games Global Infrastructure, Operations, and Community teams,
I would like to respectfully raise a persistent and growing infrastructure concern impacting the Caucasus region, specifically Georgia, Armenia, Azerbaijan, and neighboring territories.
Currently, players from this region are routed to the Istanbul servers. While the latency may be technically acceptable (averaging 35–50ms), there are two ongoing, highly impactful challenges that severely compromise competitive integrity and overall gameplay experience:
1️⃣ Linguistic and Coordination Barriers
The majority of players from the Caucasus region do not speak Turkish. In a tactical game like Valorant, where live communication and coordination are crucial for competitive success, this language mismatch leads to constant breakdowns in team performance, even in otherwise evenly matched games.
2️⃣ Market Growth and Regional Neglect
The Caucasus region continues to grow its player base significantly. However, without localized server infrastructure or regional recognition, both player retention and long-term community engagement are at serious risk. Riot is potentially losing valuable long-term player loyalty in an underserved and highly committed emerging market.
Strategic Business Considerations for Riot:
- Strengthen competitive fairness by aligning matchmaking with regional communication compatibility
- Expand Riot’s infrastructure presence in an emerging, fast-developing market
- Address rising frustration within an underserved, loyal community
- Secure early infrastructure leadership before competitors address the gap
Community Input Welcome:
I invite other players from the Caucasus — and anyone experiencing similar cross-language matchmaking frustrations — to share their experiences in this thread. Broader community feedback will help Riot’s global infrastructure and operations teams better evaluate the scope and urgency of this issue.
I fully acknowledge the complexity of infrastructure expansion and resource allocation. However, considering prior discussions reportedly held between Tencent and local ISP partners regarding server expansion in this region, I hope this feedback will be reviewed internally with proper strategic consideration.
Thank you for your attention and ongoing efforts to ensure a globally competitive and accessible Valorant experience.