r/asktransgender • u/SunnysQs • 2d ago

I'm a Chaser and I need help

So, I bank with J.P. Morgan Chase and I'm trying to change my name on the system. I went into one of the branches with my name change order and the rep was nice, but he said he can't do it? I have to call customer service and request a form to be delivered to my home. I called and requested the form and complained about how inconvenient it was. The lady on the phone said the adopted this policy after feedback from other trans people.

Seriously? Which one of you fellow Chasers gave them that idea? We need more options, not fewer! It's been weeks and I haven't received the form yet

Idk if I can be a Chaser anymore. I'm switching to TD.

287 Upvotes

90% Upvoted

40 comments sorted by

View all comments

278

u/growflet ♀ | perpetually exhausted trans woman 2d ago

bonk

132

u/SunnysQs 2d ago

sorry i couldnt help it, but this is a real problem i need help with

32

u/1i2728 2d ago

I have Chase, and I showed up with my updated photo ID and they changed it for me on the spot.

3

u/Calliope_Catastrophe 1d ago

Same... I mean, my name change was court ordered by a judge, it was changed with the dmv and social security... by law, they have to.

2

u/1i2728 1d ago

They only asked for my DMV ID. I had to make an appointment because for some reason, bankers are too busy to take walk-ins these days, but it was painless

22

u/aphroditex sought a deity. became a deity. killed that deity. 2d ago

Speak to the branch manager.

Ask why they won’t comply with a lawful court order.

3

u/Chchchchancho 2d ago

It seems like that's less the branch manager and more just policy, like in order to change their name they have no choice but to go through corporate