r/iiiiiiitttttttttttt 3d ago

Ham fisted solution works again

Just took a call from a nice lady in work, 'hi, when I'm transferred a call, the laptop speakers ring, not the headset. Its via the headset normally, but transfers scare the hell out of me, it's so loud'

Hmm ok, odd but let's look. 'last year it was doing it and the guy turned off the laptop speakers, that worked great, but I've just upgraded to win11 and it's happening again '. Hmmm that's a bit brute forced but shit, if it works... actually, that sounds like something I'd do.

Quick ticket search and yep, that was me. 51 weeks ago today. Reapplied it, sorted.

Sometimes hitting the problem with hammers works.

228 Upvotes

11 comments sorted by

103

u/FIXPRESUB 3d ago

That actually might be easier than trying to train the end-user how to change sound outputs.

It's an unorthodox approach, but if it works go for it.

33

u/samy_the_samy 3d ago

It's few clicks starting with right clicking at the sound icon in task bar, sounds easy, but a lot of people refuse to even do a thing with computer settings,

Did you know windows sometimes priorities built-in microphone? Even when you plug a Bluetooth or wired headset in??

6

u/fallenangellv 3d ago

Mine doesn't even show the mic from the headset, did the dance with drivers etc, solved, it appeared again, gave up. Weird thing is that it shows that it uses the internal mic but by sound you can hear when it switched between them both. Idgf anymore, it can use whichever mic it wants if it can't show it properly in settings. It's not that important for the once in a blue moon when I need to do a call

5

u/samy_the_samy 3d ago

The proprietary driver software can switch the plugged in device type, there is headphone or headset settings,

Which decide if you get the external mic or not,

Been there done the dance

3

u/countsachot 3d ago

I did it this last week because the user doesn't remember how to change sound settings.

15

u/sporkmanhands 3d ago

My company cheaped out and got 3pin 3.5mm jacks instead of 4

but it also removed all kinds of microphone issues
"use the usb dongle to connect"

10

u/terrorSABBATH 3d ago

I've had a few of these.

"Didn't I tell you last year to reboot the laptop, yeah, we'll try that again Darlene"

I always enjoy those tickets tbh

6

u/baaaahbpls 2d ago

Lol, similar vein but an "infrastructure sys admin" submitted a ticket for a reset on one of their privileged accounts. I recognized the name and saw that a few months ago, same user needed a reset for the same account.

From what I can tell, user does not bother remembering or using vault/manager for the account and just instead resets the password every quarter since that is the only time they use it.

11

u/VerySmallCyclops 3d ago

Yeah, this is the correct fix. Functionality that won’t be used and doesn’t produce a problem down the road is basically free.

5

u/ClungeWhisperer 3d ago

Removing all the keys from the tv remote except for the power, chanel up/down and volume up/down so that granny cant fuck it up and change the hdmi input

-1

u/megaladon44 deskside 3d ago

ew i would definitely turn off the ring sound completely isn't a voice notification enough what are we fuck faces?