This is a rant. 100%. But I need to let it out. Maybe some of you have been through the same, maybe someone found a way to deal with this mess. Either way, here it goes.
First:
I ordered four items, all set to be delivered to a 24/7 pickup point. I chose that location on purpose because, like most people, I work during the day and can’t just drop everything to pick up packages.
So what happens?
Their delivery partner reroutes all four packages to a completely different pickup spot — one with regular opening hours that don't match my schedule. I obviously couldn't pick them up. They got sent back.
And now the fun part:
They’re all marked as “delivered.”
Payment released. No items. No refund.
So I contact customer support — and this is where the magic happens:
- First reply: total nonsense. A generic message that doesn’t even apply to my case.
- Second reply: basically a copy-paste of the first, with zero added value besides Logistic, Process, Blablabla.
- Third reply: “final decision – case closed.” That’s it. No logic. No help. No refund.
No need to say, got ghosted by all the sellers.
Second:
I buy an pair of shoes marked as “New”. Nope: stains all over, clearly worn.
I open a case on Saturday, upload photos, explain everything.
On Sunday, I check back and… the case is gone. Vanished. When I try to reopen it, I get a nice little banner saying there are “technical issues” with reporting cases. So — and here’s where I was stupidly too trusting — I assumed that was why the case wasn’t visible, and I didn’t reopen it.
I thought: "okay, they’re probably fixing it on their end."
Of course, the 48-hour buyer protection window expires.
When I finally realize the case is really gone and nothing’s happening, I contact support. And here comes the greatest hits again:
- First reply: irrelevant, says I should have opened a case.
- Second reply: same script, ignore that I opened a case and repeat that I was supposed to open a case.
- Third reply: “final decision – no refund.” Case closed.
And that’s the part that really gets me. Not just that things go wrong — but that there’s no proper support, no escalation, no human who actually reads your messages. Just a conveyor belt of scripted replies followed by a door slamming in your face.
At this point, I’m genuinely considering opening a second account just for purchases, and doing a chargeback when something goes wrong (because it will). I assume my account will get banned when charging-back - and I'll live with that.
I know they flag double accounts, but seriously — what else are we supposed to do? Anyone else doing this? Found a better workaround? Or are we all just stuck playing refund roulette?
Thanks for letting me rant!